All our products are individually handcrafted in our studio especially for you. We take pride in our quick turn -around and we'll make and ship your order out to you within 2-3 working days. Depending upon where you live, it will be in transit from 1-5 working days, So you can be assured that your order will be received in two weeks or less. Of course, if you need it immediately, we can ship it faster for an additional charge. Call (310) 284-3434 for charges on immediate shipments.

Easy!

1. ONLINE - Using our secure web site. We accept Paypal, Visa, Mastercard, AmEx and Discover.

2. BY MAIL - We accept Checks, Money Orders, Visa, Mastercard, American Express and Discover. Print out a copy of your order and mail to:

Enchanted Lantern - Order Dept.
1220 1/2 Edris Dr.
Los Angeles CA 90035

* Important - Make sure to include the following information:

California residents, please add sales tax of 8.25% to your order.
Complete Name, Address and Phone Number
Name appearing on Credit Card with expiration date
E-mail address for providing receipt of your order

3. BY FAX - We accept Visa, Mastercard, American Express and Discover. Print out a copy of your order and fax to (310) 552-8080

* Important - Make sure to include the following information:

California residents, please add sales tax of 8.25% to your order.
Complete Name, Address and Phone Number
Name appearing on Credit Card with expiration date
E-mail address for providing receipt of your order

4. BY PHONE - We are always delighted to take your phone orders at (310) 284-3434.

Don't worry - many of our customers feel the same way, even though our web site is completely secure. Please feel free to call and we will be delighted to personally take your order at (310) 284-3434, Monday - Friday between 9:00 and 4:00 PST. If we are on another call or out of the studio, please leave a message and we will call you back at our earliest convenience.

We would be delighted to include a gift card with your personal message.

*SHIPMENTS TO HAWAII & ALASKA - Please call (310) 284-3434 for additional charges.

At this time, Enchanted Lantern is unable to ship outside the USA.

Absolutely. We are delighted to accommodate your needs. In this situation, you must call to make sure we get your order just right (310) 284-3434

For faster delivery, we can ship by air. Please call (310)284-3434 for shipping charges.

Please remember that everyone's computer monitor reads color differently. We cannot guarantee that the color will match your exact computer screen. Also, please note that every item is individually handcrafted to order in our studio, so you can expect that colors will slightly vary on the same item placed at a different time.

Yes, we personalize many of our motion lamp designs and love the opportunity to make your lamp a special one of a kind keepsake with a name or sentiment. Please visit PERSONALIZE IT! for details and to place your order!

Yes. If you have a special image for a large event or promotion we can accommodate your custom needs. Please call for info and pricing (310) 284-3434 or e-mail us at custom@enchantedlantern.com

If you would like to be notified of special offers we may have, for example, at holiday time, please be sure to sign up for our mailing list here on our site, or to click the link on your order confirmation email.

No. They are only made to be used indoors in a dry environment.

Enchanted Lantern is pleased to offer standard single toggle switchplates (3 1/2" x 5"), double toggle switchplates (4 5/8" x 5"), and single rocker switchplates (4 5/8" x 5").

Yes. Mounting screws are included with each switchplate..

No, they do not project the image onto the walls or ceiling. The design is only illuminated onto the lamp shade.

Yes, of course. Just plug in and enjoy!

Our light bulbs are standard bulbs, which you can purchase at the supermarket or hardware store. Please feel free to order extra bulbs from us directly if that's more convenient for you.

Enchanted Lantern guarantees its products (excluding light bulbs) to be free of defects in material and workmanship under normal use for a period of one year after the date of original purchase. Upon confirmation of a defect or failure, at our discretion, we will repair, replace or issue a refund. We will only honor the guarantee on our lighting when the product has been used properly. Enchanted Lantern will not repair, replace or make a refund on products damaged by improper use or faulty installation.

We are very proud of the quality of our products and hope that you will be delighted with your purchase. If for any reason your purchase does not meet your expectations, don't hesitate to let us know within 30 days of receipt and we will gladly give you a full refund or exchange the item for a different one. You must call within 30 days for us to honor your request. We will then issue a return authorization along with return packaging instructions (310) 284-3434. PLEASE NOTE - we are unable to accept returns on Personalized items.

We guarantee that your personal information will never be given out or sold to any entity. Enchanted Lantern does not share or sell for any reason any collected information about our customers.

To ensure the security of your credit card information, we employ Secure Sockets Layer (SSL). SSL encrypts your credit card information, so that it cannot be read as it is sent through the Internet and is only used by us to fulfill your order.